Privacy Policy

Introduction

At Advance Zero Waste & Infra Services Pvt Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging with our services—including Scrap Recycling, E-Waste Management, Civil Renovation, Demolition Services, IT Solutions, Industrial Pallets, AC & Laptop Repair, GST Services, and Import-Export services—you agree to the terms outlined in this Privacy Policy.

Information We Collect

1. Personal Information You Provide

We may collect the following personal information when you:

• Request a Quote or Service: Name, email address, phone number, company name, service requirements, location details
• Contact Us: Name, email, phone number, message content, and any additional details you provide
• Create an Account: Login credentials, business information, GST details (for GST services)
• Subscribe to Our Newsletter: Email address and communication preferences
• Engage in Business Transactions: Billing information, purchase history, contract details

2. Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Technical Information: IP address, browser type, operating system, device information
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Cookies & Tracking: Session cookies, preference cookies, analytics cookies (see Cookie Policy below)

3. Service-Specific Information

• Scrap Recycling & E-Waste: Material type, quantity, pickup location, facility details
• Civil Renovation & Demolition: Project specifications, site location, dimensions, timeline
• IT Services: System requirements, software needs, technical specifications, user count
• AC & Laptop Repair: Device model, issue description, warranty information
• GST Services: Business registration details, financial information (handled with strict confidentiality)
• Industrial Pallets: Order specifications, delivery location, industry type

How We Use Your Information

We use your information for the following purposes:

How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in delivering services (e.g., waste management partners, IT contractors, logistics providers). They are contractually obligated to protect your information.
• Business Partners: When you request services that involve collaboration (e.g., specialized demolition contractors, certified e-waste recyclers), we share relevant information to fulfill your service needs.
• Legal Compliance: When required by law, court order, or government regulation, or to protect our legal rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• With Your Consent: We may share information with your explicit permission for specific purposes.

Data Security

We implement industry-standard security measures to protect your personal information:

Please Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures to safeguard your data.

Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality (e.g., maintaining your session, form submissions)
• Performance Cookies: Help us understand how visitors use our website to improve user experience
• Functionality Cookies: Remember your preferences (e.g., language selection)
• Analytics Cookies: Provide insights into website traffic and user behavior

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

Your Privacy Rights

You have the following rights regarding your personal information:

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Customer Records: Retained for the duration of our business relationship and up to 7 years thereafter for legal and accounting purposes
• Financial Data (GST Services): Retained as per Indian tax laws and regulations (typically 7-10 years)
• Marketing Data: Retained until you opt-out or request deletion
• Website Analytics: Aggregated and anonymized data retained indefinitely for business intelligence

Third-Party Links

Our website may contain links to third-party websites, including our business partners and service providers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting a notice on our website and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.